Comment
I am on a market rate plan with NYSEG Solutions. I just received my bill for the period 1/12/13 to 2/14/13 and the per kilowatt price increased nearly 6 cents per KW to 14.335 cents from 8.557 cents the prior period. My call to NYSEG Solutions to report this (to me) obvious billing error was met with a "this is the correct rate and is due to the purchase of NYSEG Solutions by Direct Energy. It shouldn't be as bad going forward." This is outrageous, and Direct Energy should be held accountable for this blatant unreasonable increase in the electric rates. They should not be allowed to withhold information regarding their pricing history and pricing calculations. I have no doubt that based on the market factors in the last month there is no way they can justify a 6 cent per KW increase in the supply price. They are gouging customers because they feel we are powerless to do anything about it.